We hope you enjoy your experience with Yat Pottery. Our aim is to support you in creating beautiful work in a healthy, collaborative, inclusive, fun-filled and respectful studio space.
Please ensure you have read, understood and accepted these Terms & Conditions before you book a class, workshop or course.
Completion of our booking process and making a deposit or full payment constitutes your understanding and acceptance of our terms and conditions and thus forms your contract with Yat Pottery Ltd
Payment of the full class, workshop or course fees is made in advance and should be made at the time of placing a booking. It is not possible to attend unless full payment has been received.
Payment can be made in our store in Ross On Wye by cash or card. Initially if you email firstname.lastname@example.org we will then agree a time and date and you will receive a secure payment link text. Once this has gone through we will will confirm and send directions to the studio for ceramics or to the store in Ross for painting and other workshops.
Cancellations must be made in writing, by post or email. Cancellations will be subject to the following fees:
Cancellations within 14 days of the start date will be charged the full fee. If you cancel on the day of the class or workshop then the full fee will benon refundable.
Cancellations within 15-28 days of the start date will be charged 50% of the fee.
Cancellations more than 28 days before the start date will be charged 20% of the fee.
If the participant fails to attend any class, workshop or course the full course fee is payable.
A substitute attendee may be named by the booking party at any time before the class, workshop or course at no additional cost.
Requests to transfer to an alternative class, workshop or course or date must be made in writing by post or email. Transfers may be made, if places are available, up to 28 days before the class, workshop or course start date and will incur no additional fee.
However, transfers are subject to availability and Yat Pottery is not obliged to ensure suitable alternatives are available. A booking can only be transferred on one occasion. Requests for subsequent transfers will be treated as cancellations.
Sometimes serious unavoidable illnesses, accidents, funerals, emergencies, etc. are difficult to foresee and understandably require adjustment. We will always try to accommodate our students but it is at the discretion of the management regarding any refunds.
If the studio is forced to close due to factors outside of our control such as severe weather conditions, force majeure, or an infectious disease such as Covid-19 we’re afraid we are not able to offer any refunds.
Yat Pottery reserves the right to change the content, timing, date, venue or teacher of any class, workshop or course in order to provide a high quality service or where it is necessary for reasons beyond our control.
Yat Pottery reserves the right to cancel a class, workshop or course up to and including the date of the class, workshop or course if insufficient bookings have been received, and will strive to give as much notice of this as possible.
Individuals booked onto a cancelled class, workshop or course will be given the option of a full refund or of rescheduling to a future class, workshop or course date. Yat Pottery will not be liable for any losses or expenses arising from amendments to the class, workshop or course or cancellations.
It is to the discretion of the Teacher to not accept a late arrival on a class, workshop or course if it is potentially detrimental to fellow students. This will be treated as a late cancellation. Please ensure you leave sufficient time to get to the lesson or workshop. Read the directions we will send you very carefully. If you do not understand them, please call and we will try to help.
Users of the studio do so at their own risk with awareness of the inherent hazards of a pottery studio environment. E.g. The presence of Oxides.
Yat Pottery takes a serious approach towards health and safety for the sake of all staff and students. Students use the studio at their own risk, with awareness of the inherent hazards of a Studio environment, which include, but are not limited to, use of sharp tools and sharp edges, exposure to toxic materials, the dangers of using materials and equipment at high temperatures, and the risks associate with breathing dust.
Most ceramic materials (clay and glazes) are made from finely ground minerals and if not handled correctly can pose a general respiratory risk. Hence, students are asked to refrain from using spray or “bubble” methods for all application of slips, oxides and glazes.
Clays other than those provided by The Clay Studio shall not be used in the studio to avoid contamination of surfaces and equipment.
Students must comply with all health and safety instructions given by staff at all times.
Students are required to keep all surfaces clean of clay and glaze and to clean all areas including the floor around their work area thoroughly before completing their class. This also minimises the risks to students caused by breathing in clay and dusts.
In the interests of safety and hygiene, no crockery, glass or food are permitted in the Studio working areas. Other than with the exception of guide dogs, no pets are permitted in the Studio buildings.
Smoking is forbidden in the Studio or in the gardens surrounding.
The Clay Studio will try to ensure that experienced and trained staff are the only people who will handle and fire your ceramic work. However, by the very nature of ceramics, especially within a teaching studio, there is always a risk of technical failure, occasional technical errors and breakages for which we cannot be held in any way responsible.
If you attend a class, workshop or course from further afield we can package and post to you for a basic postage and package cost, but we cannot accept any responsibility for damage in transit.
Please try to arrive at least ten minutes before your session begins. You will not be the only class of the day and if students are late then it affects everyone. If you are late then we may have no option than to shorten your session.
We try to run as a zero waste studio. All materials are reused or recycled wherever possible. Clay, glaze and sedimentary materials are never to be poured down sinks in the studio.
Please ensure that the correct bins are used when disposing of any materials.
Disruptive or abusive behaviour will not be tolerated. Users of the Yat Pottery and facilities must be respectful and courteous at all times. Inappropriate behaviour will not be tolerated and we reserve the right to exclude any offending parties from the studio at any time if behaviour in our opinion is deemed dangerous, inappropriate or causes (or has the potential to cause) offence, harm or injury.
Any personal information you give to us will be processed in accordance with the Data Protection Act 1998. We will use the information to process your booking, to provide the class, workshop or course and to inform you about similar classes, workshops or courses which we provide, unless you tell us that you do not want to receive this information. Any personal data you provide will be held in computer storage.
These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts.
Yat Pottery has the right to take and use images of you as an attendee, of any class or event, for the purposes of promotion via web site, Instagram or other medium for the benefit solely of the said business. Please inform us if you do not wish to use any images of you.
Please ensure you have read and understood these Terms and Conditions before the end of your 7 day cooling off period. By passing this period you are deemed to have read, understood and accepted them.